Refund and Return Policy

Wigshire Refund and Return Policy

At Wigshire, we prioritize customer satisfaction by providing high-quality wigs crafted in Bangladesh. Our return and refund policy ensures transparency and convenience for our valued customers globally. Please read the policy carefully to understand our terms and conditions.

Eligibility for Return

  1. Time Frame:
    • Returns must be initiated within 7 days of receiving the product.
  2. Condition:
    • The wig must be unused, unworn, unaltered, and in its original packaging, with all tags and accessories intact.
  3. Non-Returnable Items:
    • Customized wigs.
    • Wigs altered or styled post-delivery.
    • Clearance sale items or products marked as "Final Sale."

How to Initiate a Return

  1. Contact Us:
    • Email: [Insert Customer Support Email]
    • Provide your order number, reason for the return, and photos of the item if damaged or defective.
  2. Approval:
    • Once approved, a return authorization number and return address will be provided.
  3. Shipping:
    • Customers are responsible for return shipping costs, except for defective or incorrect items.
    • Use a trackable shipping service to ensure the package is delivered to us safely.

Refund Process

  1. Eligibility Check:
    • Upon receipt of the returned item, it will be inspected for compliance with our return policy.
  2. Refund Options:
    • Approved refunds will be issued to the original payment method or as store credit, based on customer preference.
  3. Processing Time:
    • Refunds are typically processed within 15-30 business days after the item is inspected and approved.

Damaged or Defective Items

If you receive a damaged or defective product:

  1. Notify us within 48 hours of delivery with photos or videos of the damage.
  2. We will arrange for a replacement or full refund, including return shipping costs, once the issue is verified.

Exchanges

We currently do not offer direct exchanges. You can return the item and place a new order for the desired product.

Contact Information

For any questions or concerns regarding your return or refund, please contact us:

  • Email: cs@wigshire.com
  • Phone: +8801701004425

Important Notes

  • Wigshire reserves the right to refuse returns or refunds for items that do not meet the criteria outlined above.
  • Shipping costs are non-refundable unless the product received was defective or incorrect.
  • International customers may be subject to customs and duties, which are non-refundable.

Thank you for choosing Wigshire. We are committed to delivering quality products and exceptional service!